Delinquent refuse collection fees

Out-of-state landlord who learned she'd been charged three years of garbage penalties and interest through her property tax bill without notice, because tenants never switched the account to their names. She asked for penalty waivers and better owner notification.

Rod's brother, who manages the rental locally, said the elderly tenant never knew she needed to switch the bill and called the surprise penalties an 'uppercut.' He urged Recology to waive three years of fees.

Recology's general manager explained the billing gap and committed to sending delinquency notices to property owners going forward, recommending owners keep garbage accounts in their own names.